Billing and access

Refund Policy

This page explains the basic refund principles for paid digital access on Console Troubleshooting.

Updated: April 2026

General Approach

Digital purchases may be reviewed case by case, especially where the user was charged incorrectly, did not receive the purchased access, or encountered a technical failure that prevented normal use.

Situations That May Qualify For Review

Duplicate charges.
Successful payment with no paid access delivered.
Clear technical failure in the purchase or entitlement flow.

How To Request Help

Send billing and refund requests to support@consoletroubleshooting.com or via the contact page.