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Use this guide when the PS5 has no sound through the TV, monitor, receiver, or headset, or when audio is routed to the wrong place. The main troubleshooting flow is the same across PS5, PS5 Slim, and PS5 Pro.
Most PS5 audio faults are caused by the wrong output device, muted or format settings, or the HDMI and headset path around the console. Start by checking where the PS5 is sending sound before assuming there is a board-level fault.
Fastest clue: if sound works through a headset but not the TV, the console is still producing audio and the output path is the real issue.
If the display itself is unstable, compare PS5 HDMI not working. If only headset or controller routing is failing, compare PS5 controller not connecting.
Very common after switching between headset, TV, and receiver audio.
More likely when the display path has also been unstable.
A settings mismatch can make the console seem silent even when audio is still active.
More likely when multiple output methods fail after clean retesting.
That points more toward a deeper HDMI or board-level audio issue than a simple settings mistake.
The most common causes are wrong output routing, mute or format settings, or a bad HDMI or headset path.
That usually means the console is still producing audio and the problem is specific to the TV or HDMI-audio route.
When multiple known-good outputs fail after settings and path checks.
Last reviewed: April 14, 2026
This guide is maintained as part of the Console Troubleshooting editorial system. Pages are written to separate overlapping symptoms, start with the safest and cheapest checks first, and escalate toward repair only when repeated evidence points that way.
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