Applies to: PS5, PS5 Slim and PS5 Pro where the stated accessory is supported.
Work through the checks
Compare software
Test neutral input in another supported game or input screen. A game-specific setting can look like controller drift.
Use the official controller reset
Apply Sony’s DualSense reset and reconnection steps, then repeat the same neutral-input test.
Compare a second controller
If another controller works in the same game and conditions, the original controller is the stronger hardware candidate.
Choose the repair scope
A persistent stick fault can require module replacement and calibration. Soldered assemblies need suitable repair skills; an increased dead zone only masks some symptoms.
What to record
- Exact model and accessory revision
- Results of each comparison, changing one variable at a time
- Error messages, failure conditions and data that needs preserving
What the result can tell you
A repeatable comparison is useful evidence for the repair options below. Match the replacement to the exact model and confirm the fault before ordering.
Stop if there is liquid damage, a damaged electrical connection, swelling, or unusual heat. Back up accessible data before storage or recovery work.
Parts and repair options
Use these as candidates to test. Match the exact hardware revision before ordering a replacement.
Analog-stick module
A candidate after reset and repeated cross-software confirmation. Match the controller board revision.
Controller service or replacement
Compare repair availability, calibration and warranty before deciding.
Software settings
Correct when the issue is isolated to one game or control profile.
Common questions
Is a Hall-effect stick a guaranteed fix?
No. Compatibility, installation quality and calibration still matter. Confirm the fault and the exact controller revision first.
Manufacturer reference
DualSense troubleshooting ↗Prepared for Console Troubleshooting. Our editorial method · Report a correction